Peer to Boss Part 2 (W4016)
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Credit Offered
1 HLT Credit
This is a recording of a live webinar delivered on May 28 2024.


Making the transition from being a staff person one day to a supervisor or manager the next is a significant step. Transitioning from individual contributor to being an effective leader is far more challenging and complicated than ever before. The ability to use diplomacy, negotiation, persuasion, and alliance building is extremely important.  

Creating staffing and budget plans to meet department and organizational goals are only part of the equation. Those tasks must be performed in conjunction with the ability to work closely and collaboratively with others.  

The first session in this two-part series will center on knowing yourself, knowing your people, and developing trust in the team. The second session will address critical thinking skills, conflict management, time management, and coaching skills. 

Sarah Campbell Arnett, MA, BCC, CCMPs  

Sarah Campbell Arnett has 38 years of experience in health care, both for profit and for nonprofit systems. For the last 21 years she has provided executive coaching and leadership development at Cone Health in Greensboro, NC. She has board experience with the American Dance Therapy Association, Presbyterian Counseling Center, and the Creative Aging Network- NC. She specializes in team development, conflict prevention, and change management and has led workshops, leadership training, and retreats across the US.  

Sarah retired from Cone Health after 32 years to begin her own consulting business, Ampersandbox Coaching & Consulting, LLC. She is also a member of the on-call faculty at the Center for Creative Leadership. She is a Board-Certified Coach and Certified Change Management Professional. 


The speaker has no real or perceived conflicts of interest that relate to this presentation.

At the conclusion of this session, participants should be able to: 


  • Recognize the skills needed for critical thinking and effective problem solving in health care.  

  • Explore conflict scenarios and strategies for addressing them. 

  • Discuss the fundamentals of coaching social workers and nurses and describe how they differ from managing clinical performance.  

  • Recite techniques for effective time management that can be implemented in a health care setting. 

  • Describe how to effectively manage the challenges and shifts in perspective that occur when transitioning from a staff position to a manager. 

  • Identify foundational trust-building skills. 

  • Discuss the characteristics of an effective manager. 

  • Describe emotional intelligence and its importance for leaders. 

  • Identify personal behavior style through the DiSC profile. 

  • Identify how to use an effective listening model to improve communication skills. 

The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a).  Approved for 4 contact hours.   


By attending Peer to Boss Two-Part Series offered by Georgia Hospital Association, participants may earn up to 4 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit. 

Please complete the course evaluation to earn your certificate of participation.
Contact us at with any questions.
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