Four Strategies to Resolving Conflict

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On-Demand

Cost

$0.00

Credit Offered

1 ACHE Qualifying Education Hours Credit

1 Certificate of Participation Credit

1 Nursing Home Administrator Credit

This is a recording of a live webinar delivered on May 2, 2024.

Is conflict and the threat of workplace violence preventing your team from delivering stellar patient care? If so, you're not alone. Estimates show that every hour two nurses are victims of workplace assault, making health care the most violent sector in the nation. This webinar will provide practical ways to resolve conflict and help prevent it from resulting in violence. Having a workforce that is better equipped to respond to conflict will lead to improved work culture, significantly improved patient care, increased employee retention, and reduced expenditures by the organization.

Dr. Neal McIntyre

The Center for Dispute Resolution

Dr. McIntyre is an expert who has worked with organizations to reduce toxicity, conflict, and drama over the past 20 years. He uses his knowledge of human and organizational behavior to develop tactics and strategies to make health care a safer environment. Additionally, Dr. McIntyre develops high-performing teams by facilitating productive conflict de-escalation and removal of toxicity.

This speaker has no real or perceived conflicts of interest that relate to this presentation.

At the conclusion of this session, participants should be able to:

Discuss the neuroscience behind conflict.

Detail the causes and symptoms of conflict.

Recall how to resolve conflict while preserving relationships.

The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 1 contact hour.

By attending Decoding Conflict: Empowering Staff and Accelerating Patient Care offered by Georgia Hospital Association, participants may earn up to 1 ACHE Qualifying Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit.

Please complete the course evaluation to earn your certificate of participation.