Having a foundation for effective case management is critical. This five-part series will cover solutions for many of the challenges faced by case managers today.
The series will first discuss key stakeholders and the integral role they play in the rounding process. Next, there will be a discussion on how to incorporate case management at all access points to your hospital or health system. This will be followed by the often-challenging subject of how to best collaborate with physicians, especially high-volume ones such as hospitalists and emergency department physicians. The series will then review how to remain forward looking in your practice. Finally, the series will conclude with a discussion of case management outcomes, including what they are, how to measure them, and how to report them.
Toni Cesta, Ph.D., RN, FAAN
Toni G. Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company that assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, and onsite support for leadership and staff.
She has been active in the research and development of case management for over 25 years. Her research has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.
At the conclusion of this session, participants should be able to:
Discuss the Two Midnight Rule components and how they are positively impacted by access point case management.
Define best practices for case management in the emergency department, transfer center and admitting office.
Identify ways to reduce readmissions, unnecessary admissions, and issues of noncompliance at hospital access points.
The Georgia Hospital Association Research & Education Foundation is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1) (a). Approved for 10 contact hours.
By attending Beyond Basics of Case Management Boot Camp, Five Part Series offered by Georgia Hospital Association, participants may earn up to 10 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Attendees who wish to have the hours applied toward ACHE Qualifying Education credit must self-report their participation by logging into their MyACHE account and selecting ACHE Qualifying Education Credit.