Thursday, March 2610-11 a.m.
Richard Marble
Solution Train Engineer
Office of Integrated Veteran Care
Veterans Health Administration
Richard (Rick) Marble is a retired U.S. Air Force Veteran with 26 years of service and a transformational leader at the U.S. Department of Veterans Affairs (VA). As the Solution Train Engineer and Business Owner for External Provider Scheduling (EPS) within the Office of Integrated Veteran Care, he leads national collaboration between the VA and community health systems to expand provider connectivity and improve Veteran access and scheduling. Under his leadership, the VA increased community providers connected to VA scheduling systems by 600% and reduced appointment scheduling time by more than 11%, advancing the VA’s Veteran-centered priorities. He is known for applying lean governance and data-driven decision-making to streamline execution and improve stakeholder alignment across complex, multi-organization programs. His broader modernization work at the VA has helped strengthen partnerships and deliver measurable efficiency gains that support better outcomes for Veterans.
The speaker has no real or perceived conflicts of interest that relate to this presentation
Join this informative session on External Provider Scheduling (EPS), a transformative, software-driven platform that directly connects Veterans Affairs Medical Centers (VAMCs) with community providers through real-time access to their scheduling systems.
During this webinar, participants will gain insight into how EPS enables VA schedulers to book appointments at the time of a veteran’s initial contact, incorporating the veteran’s preferences for appointment time, provider type, and geographic location. What once took an average of 28 days can now be completed in minutes, dramatically improving access to care and enhancing veteran satisfaction.
The session will also explore how EPS integrates authorization at the time of scheduling, ensuring community providers receive immediate confirmation of reimbursement. Additionally, attendees will learn how this EHR-agnostic platform seamlessly connects with more than 150 scheduling systems, reducing administrative burden and strengthening coordination between the VA and community partners.