Workplace Violence: CMS and Joint Commission Standards-Workplace Violence: CMS and Joint Commission Standards Recording

Video Transcription

Video Summary

The transcript above is from a video where Ms. Laura Dixon, an expert in patient safety and risk management, presented on preventing workplace violence in healthcare settings. Ms. Dixon has extensive experience in risk management and has held various key roles in healthcare organizations. The presentation highlights the troubling frequency and severity of violence against healthcare providers. Ms. Dixon underscores that workplace violence in healthcare is a significant issue and explains the necessary steps to mitigate these risks.<br /><br />She illustrates her points with various examples, including incidents from local newspapers and from her own experience, detailing assaults on nurses and other staff. Ms. Dixon emphasizes the need for healthcare settings to have robust policies and procedures, regular risk assessments, and comprehensive training programs. She also covers guidelines and requirements from regulatory bodies such as the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC). These guidelines mandate that hospitals must ensure a safe working environment and comply with safety regulations to protect healthcare workers.<br /><br />Ms. Dixon discusses the importance of leadership commitment, staff training on de-escalation techniques, and the necessity of a clear reporting mechanism for incidents of workplace violence. Moreover, the presentation includes examples and questions for the audience to consider risk assessments, the implementation of security measures, and the need for continuous evaluation and improvement of workplace safety programs. Despite some technical issues with video playback, Ms. Dixon provides a comprehensive overview with actionable insights, stressing the critical nature of addressing workplace violence to ensure the safety and well-being of healthcare providers.

Keywords

workplace violence

healthcare settings

patient safety

risk management

Laura Dixon

assaults on nurses

safety regulations

CMS guidelines

TJC requirements

de-escalation techniques

security measures

staff training