Strategies to Measure and Improve Emergency Department Performance-Strategies to Measure and Improve Emergency Department Performance Recording

Strategies to Measure and Improve Emergency Department Performance Recording

Video Transcription

Video Summary

In this seminar, Dawn Isaacs, a healthcare consultant, provided valuable insights on improving emergency department operations. She discussed strategies to reduce left without being seen rates, streamline the patient journey from door to dock to discharge, and optimize patient throughput. Dawn emphasized the importance of triage efficiency, fast track for low acuity patients, and the implementation of nursing standard orders. She also addressed challenges such as overcrowding, boarding issues, and the impact of COVID-19 on emergency department operations. Dawn highlighted the significance of surge capacity plans, security measures, and clinical decision support tools in enhancing emergency department performance. By focusing on key metrics like length of stay, left without being seen rates, and productivity, organizations can improve patient care and staff satisfaction in the emergency department. Dawn's comprehensive approach and practical recommendations offer valuable solutions to address common challenges in emergency department management.

Keywords

Dawn Isaacs

healthcare consultant

emergency department operations

triage efficiency

patient throughput

left without being seen rates

nursing standard orders

COVID-19 impact

surge capacity plans