Strategies to Measure and Improve Emergency Department Performance-Strategies to Measure and Improve Emergency Department Performance Presentation

Strategies to Measure and Improve Emergency Department Performance Presentation

Pdf Summary

The document discusses strategies to measure and enhance Emergency Department (ED) performance and minimize risks, focusing on operational aspects, patient journey, and other considerations. It delves into the impact of throughput issues like long wait times, overcrowding, and patients leaving without being seen on the hospital's effectiveness and financial outcomes. Additionally, it highlights factors contributing to ED overcrowding and the importance of accurate front-end triage.<br /><br />Recommendations are provided to mitigate risks, enhance productivity benchmarking, and streamline processes, such as improving triage accuracy, decreasing wait times, and implementing a Low Acuity Strategy model. The significance of surge capacity planning, boarder management, and staff training is also emphasized for better ED functioning.<br /><br />The document includes a case study showcasing successful improvements in an 800-bed tertiary care hospital, resulting in reduced LWBS rates, improved efficiency, decreased holding times, and enhanced patient care. Moreover, it introduces Dawn Isaacs, a healthcare performance excellence expert, and provides insights on aligning staffing with demand, quality initiatives, and process enhancements to achieve sustainable outcomes in Emergency Departments. It concludes with a disclaimer and contact information for further inquiries.

Keywords

Emergency Department performance

ED risks

Operational strategies

Patient journey

Throughput issues

ED overcrowding

Front-end triage

Productivity benchmarking

Low Acuity Strategy model

Surge capacity planning