Part One: Beyond Basics of Case Management Five-Part Series (ODW5012PT1)-Beyond Basics of Case Management Five-Part Series, Part One Recording

Video Transcription

Video Summary

Dr. Toni Sesta, a founding partner of Case Management Concept, LLC, initiated a series focused on improving hospital communication and patient care through interdisciplinary bedside rounds. With over 25 years of experience in case management research, including studies on congestive heart failure and fractured hip patient populations, Dr. Sesta emphasized the significance of communication among caregivers which has been a perennial challenge in hospitals. The primary aim is to enhance patient engagement and ensure they are aware of their care process. Bedside rounds, a form of handoff communication, promote real-time, face-to-face interactions between caregivers, improving the organization of care activities and reducing errors associated with patient handoffs.<br /><br />Dr. Sesta explained that the traditional method of handoffs could lead to errors, inconsistencies, and potential harm due to poor communication. Walking rounds, as a contemporary approach, necessitate a structured process ensuring the introduction of team members to patients, discussion of daily goals, and patient inclusion in care discussions.<br /><br />The session also highlighted the importance of effective handoff protocols, the use of electronic tools to aid in communication, and the roles of various team members during rounds. Dr. Sesta concluded by stressing the outcomes of effective communication and rounds, such as reduced length of stay, fewer errors, and improved patient and staff satisfaction. The series aims to equip healthcare professionals with strategies to enhance their current rounding processes and foster a collaborative environment in patient care.

Keywords

Dr. Toni Sesta

Case Management Concept

hospital communication

patient care

interdisciplinary bedside rounds

case management research

congestive heart failure

fractured hip

caregiver communication

patient engagement

handoff communication

walking rounds

effective handoff protocols

patient satisfaction