CMS Hospital CoPs on Patient Rights Standards (W5009)-2025 CMS Hospital CoPs on Patient Rights Standards Recording

Video Transcription

Video Summary

Laura Dixon, an expert in risk management and patient safety, discusses the complexities of patient rights in healthcare settings, emphasizing the importance of these rights within the CMS's conditions of participation. Institutions must expand patient rights sections to ensure fair and appropriate treatment. Dixon notes that compliance with these regulations is crucial to avoid citations or even involuntary termination from Medicare and Medicaid programs. She explains the process required for resolving grievances, emphasizing timely and documented responses, appointing committees that review and resolve complaints, and involving governing bodies in policy approval. Policies must inform patients, allowing them to voice grievances and ensuring prompt response and resolution. Furthermore, she highlights the importance of staff training in handling grievances, noting that at least seven days is a standard response time, but this could vary based on staffing and circumstances.<br /><br />Dixon also examines the regulation updates on informed consent and directives and introduces practical advice on dealing with patients who may face abuse or need restraints. She covers the department's policies related to patient safety, privacy, and dignity, and explains when and why restraints are necessary. Dixon stresses the need for risk assessments to limit or control exposure to self-harm and outlines the procedural requirements for reporting deaths linked to such restraints. Lastly, she highlights the need to respect visitation rights and accommodate language differences through interpreters, ensuring patient rights are upheld comprehensively across various healthcare environments.

Keywords

risk management

patient safety

patient rights

CMS conditions

compliance

grievances

informed consent

staff training

restraints

risk assessments

visitation rights

language differences

healthcare environments