2026 Georgia Association for Healthcare Facility Managers (GAHFM) Annual Conference-Opening Keynote: Building High-Performing Teams

Opening Keynote: Building High-Performing Teams

Pdf Summary

The document is a leadership and team-performance presentation centered on moving from uncertainty and conflict to strong, aligned action. It emphasizes that effective leaders begin with humility, accessibility, transparency, and a willingness to serve others. The mission is to empower members of the Phoebe Family to protect community health through great patient experiences, innovation, and superior care.<br /><br />A major theme is Patrick Lencioni’s model of the five dysfunctions of a team: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. The presentation explains how high-performing teams overcome each dysfunction by building trust through vulnerability, encouraging unfiltered and productive dialogue, achieving shared commitment through clarity and buy-in, practicing peer accountability, and focusing relentlessly on team results over individual or departmental goals.<br /><br />The slides stress that trust is the foundation of teamwork and must be maintained continuously. Healthy conflict is portrayed as necessary for better decisions, while avoiding conflict leads to artificial harmony and hidden attacks. Commitment requires teams to “disagree and commit,” then present a united voice. Accountability is strongest when teammates hold each other to high standards. Finally, great teams stay aligned on collective results and resist ego, status, and siloed thinking.<br /><br />The presentation closes by reinforcing that leadership is defined less by title or workload and more by how leaders build trust, create clarity, and help teams work together toward shared goals.

Keywords

leadership

team performance

trust

humility

transparency

Patrick Lencioni

five dysfunctions of a team

accountability

commitment

patient care