Part Three: Mitigating Workplace Violence for Healthcare Workers: Five-Part Series (ODW5020)

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Availability

On-Demand

Cost

$0.00

Credit Offered

1.5 ACHE Qualifying Education Hours Credits

1.5 Certificate of Participation Credits

1.5 Nursing Home Administrator Credits

This is a recording of a live webinar delivered on Thursday, May 29, 2025

The third session will describe the skills needed to effectively de-escalate potentially violent situations. Attendees will learn to recognize behavioral cues, apply verbal and non-verbal communication techniques, and use situational awareness to prevent escalation. The webinar will also cover how to maintain personal safety, set boundaries, and foster a calm environment.